How do I schedule an appointment?

Please visit our “Contact” page or e-mail us at contact@alcovecounseling.com to request to schedule an appointment. We offer a complimentary, 15-minute telephone consultation to those interested in establishing services (optional). Alcove Counseling & Wellness values your time and investment, and a consultation can be helpful for all prospective clients to ensure our practice can meet your treatment needs.

If we are unable to provide services, we will provide you with a list of referral options for your consideration.

Where are you located?

Alcove Counseling & Wellness is located at 2700 Davitt Street Suite 1A in Sault Ste. Marie, MI.

What do services cost? How do I pay?

Alcove Counseling & Wellness accepts select commercial insurance carriers and is in-network with plans from: Blue Cross Blue Shield of Michigan, Blue Care Network, ConnectCare, Meritain, and Aetna.

If we are out-of-network with your insurance carrier, and you have out-of-network benefits, we can provide you with documentation that you can submit to your insurance carrier for possible reimbursement. Please check with your insurance on their out-of-network coverage. If you are unsure if your insurance coverage includes behavioral health services, or are unsure of your co-pay or if you have met your deductible, please contact your insurance company.

Private pay and sliding scale rates are available. Payment is payable by cash, check, credit/debit card, and HSA/FSA card. Payment is collected at the time of service. Clients are required to keep an active form of payment on file throughout treatment.

What is the cancellation policy?

24-hour notice is required for all missed visits including cancellations, reschedule requests, and “no shows”. A $50 fee will be charged for missed appointments with less than 24 hour notice. This fee helps to recover operational costs associated with the reserved time slot and ensures that we can continue to provide quality care to all of our clients. We kindly ask that you notify us as soon as possible if you need to reschedule or cancel your appointment.

How often will I be seen?

Frequency of visits is determined collaboratively and on a case-by-case basis. At our practice, we prioritize the frequency and continuity of your care. We understand that regular appointments are important to supporting your wellness goals, and we are dedicated to making sure you have access to routine care.

Do you offer crisis services?

Alcove Counseling & Wellness does not provide crisis or emergent services.

If you or someone you know is experiencing a mental health crisis or emergency, we strongly encourage you to seek immediate assistance from a professional crisis service. Our office is not equipped to provide emergency mental health care.

For immediate support, please contact one of the following resources:

• National Suicide Prevention Lifeline: Call 988 (available 24/7)

• Crisis Text Line: Text HOME to 741741 (available 24/7)

• Emergency Services: Call 911 for immediate assistance

Your well-being is our priority, and we encourage you to reach out to these resources for urgent support as needed.

What is the best way to reach you?

The best way to reach Alcove Counseling & Wellness is through our “Contact” page or by e-mail at contact@alcovecounseling.com. Current clients can best reach us through our secure client portal messaging feature. Phone calls and text messages to 906-422-6615 are welcome. If a voicemail is received outside of business hours or during a client session, we will return your call as soon as possible.

How do I know therapy can help me?

Alcove Counseling & Wellness is best suited to those with a readiness for therapy who feel committed to the process. You may most benefit from our services if you feel a desire for healing and growth.

We offer counseling services within our scope of practice and encourage an initial, free consultation to provide prospective clients and the therapist an opportunity to assess therapeutic fit. Variables including level of care needs, scheduling conflicts, and/or other best practice concerns will be addressed initially and ongoing throughout treatment. If at any time it is determined by the client or provider that we are not the appropriate practice to provide treatment, referrals will be provided.

Does Alcove Counseling & Wellness have social media accounts?

Alcove Counseling & Wellness maintains limited social media including an Instagram and Facebook account. These accounts serve to primarily provide contact information or other relevant practice information. Please understand that we are unable to respond or reply to clients or other treatment related requests on social media platforms. We do not “follow” or engage with past or present clients through social media in order to protect confidentiality and maintain appropriate ethical boundaries. If you contact us via social media platforms to inquire about establishing services, we will kindly direct you to our website contact page.